Occasional outages on DNS lookups

Incident Report for Relesys

Resolved

Microsoft have identified the issue on their end and resolved it. We will continue to monitor it to ensure that it still is the case.

Posted Nov 10, 2023 - 13:48 CET

Monitoring

We have identified the root cause of the issue, pinpointing it to our data center operated by Microsoft. They have reported experiencing elevated latencies and failures while accessing their data center in West Europe.

Our Engineering team has been actively monitoring the situation and is beginning to observe signs of improvement.

We will keep you updated on the progress and resolution of this issue.

Posted Nov 10, 2023 - 11:55 CET

Investigating

We are currently investigating reports on occasional failed DNS lookups. This prevents users from accessing apps and/or services.

Posted Nov 10, 2023 - 10:34 CET

This incident affected: Performance App, Management Portal, and Login Service.