Update - The final stretch is taking longer than anticipated, and the team is targeting early morning, tomorrow September 3rd.
We apologize for the inconvenience and the extended duration.
Sep 02, 2026 - 16:13 CEST
We apologize for the inconvenience and the extended duration.
Sep 02, 2026 - 16:13 CEST
Update - The data refresh is still on-going and most dashboards should catch up during the day. Our most recent estimate is at ~4 PM CEST (UTC+2).
An update will follow when we can confirm the work has concluded, or if the timeline proves to be incorrect.
Sep 02, 2026 - 09:38 CEST
An update will follow when we can confirm the work has concluded, or if the timeline proves to be incorrect.
Sep 02, 2026 - 09:38 CEST
Identified - Due to an issue around aggregating user-sessions and the related calculations, the dashboards in the Management Portal will be undergoing a data refresh. The main metrics affected are "Sessions", "Sessions per user", and "Daily sessions" as well as the dashboard name "Sessions".
This data refresh is estimated to be running for close to 40 hours. In this period, new sessions will not be counted until the full refresh has completed.
This has no impact to end-user experience, and dashboards will in general be accessible in the period.
Next update will follow when we are able to provide a more accurate timeframe for the completed work.
Aug 31, 2026 - 10:26 CEST
This data refresh is estimated to be running for close to 40 hours. In this period, new sessions will not be counted until the full refresh has completed.
This has no impact to end-user experience, and dashboards will in general be accessible in the period.
Next update will follow when we are able to provide a more accurate timeframe for the completed work.
Aug 31, 2026 - 10:26 CEST
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If you experience an incident in our application please contact our support (support@relesys.net)
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