This incident has been resolved. Between approximately 10:00 and 12:25 CEST, the app and the admin portal responded more slowly than usual because of unusually high load on our database. We applied a fix at 12:23 CEST, and response times have been back to normal since then. We are continuing to work on improvements to prevent this from happening again. We apologise for the inconvenience.
Posted Oct 09, 2026 - 13:47 CEST
Monitoring
We have identified the cause of the slower response times and applied a fix to our database. Response times in the app and the admin portal have been back to normal since around 12:25 CEST. We are monitoring the situation and will post a final update once we are confident it is stable.
Posted Oct 09, 2026 - 12:33 CEST
Investigating
Since around 10:00 CEST today, the app and the admin portal have been responding more slowly than usual, especially when loading content. We are seeing unidentified extra load on our database and are investigating the cause. We will post an update within 60 minutes.
Posted Oct 09, 2026 - 11:37 CEST
This incident affected: Apps and Management Portal.