[Sessions] Recalculations of session counts in Portal Dashboards

Incident Report for Relesys

Identified

Due to an issue around aggregating user-sessions and the related calculations, the dashboards in the Management Portal will be undergoing a data refresh. The main metrics affected are "Sessions", "Sessions per user", and "Daily sessions" as well as the dashboard name "Sessions".

This data refresh is estimated to be running for close to 40 hours. In this period, new sessions will not be counted until the full refresh has completed.
This has no impact to end-user experience, and dashboards will in general be accessible in the period.

Next update will follow when we are able to provide a more accurate timeframe for the completed work.

Posted Aug 31, 2026 - 10:26 CEST

This incident affects: Management Portal.