The current impact has been fully mitigated and is considered resolved at this time.
We apologize for the inconvenience caused and appreciate your patience in the matter.
Posted Apr 01, 2025 - 11:47 CEST
Monitoring
A manual increase of the allocated capacity has allowed for the impacted resources to recover with no further actions required. We will ensure to have pre-scaled resources to account for the risk of the unplanned server maintenance resulting in reboots of our service instances.
The unplanned maintenance has been given a 14-day window from our Cloud provider, and we will monitor the impact continuously.
Posted Apr 01, 2025 - 11:37 CEST
Identified
Unplanned service reboots due to unplanned maintenance in our cloud infrastructure are resulting in resource constraints for certain services. Manual override of capacity allocation has been set in motion and should result in stable operations within a short time.
Posted Apr 01, 2025 - 11:20 CEST
Investigating
Automatic alerts have been fired notifying us of increased response times or drops in responses in general. We are actively investigating the cause at this time.
Posted Apr 01, 2025 - 11:07 CEST
This incident affected: Performance App, Management Portal, and API.